Responsible Gambling at Hellspin Casino

At Hellspin Casino, we are committed to providing a safe, fair, and enjoyable gaming environment for all our Australian players. We believe that gambling should always be a form of entertainment — never a way to make money or escape personal problems. Our Responsible Gambling policy is designed to help you stay in control and enjoy your experience on our platform.

Our Commitment to Safe Gaming

Hellspin Casino operates under strict responsible gambling guidelines applicable to Australian players. We actively support the principles set out by the Gambling Help Online service and work in accordance with Australian consumer protection standards. Our team continuously monitors player activity to identify signs of problem gambling and intervene where necessary.

Know the Signs of Problem Gambling

Problem gambling can affect anyone. It is important to recognise the warning signs early. You may have a gambling problem if you:

• Spend more money on gambling than you can afford to lose
• Borrow money or sell possessions to fund gambling
• Feel anxious, irritable, or restless when not gambling
• Chase losses by continuing to gamble after losing
• Neglect work, family, or personal responsibilities due to gambling
• Lie to friends or family about how much time or money you spend gambling
• Use gambling as a way to cope with stress, depression, or other emotional difficulties

If any of these signs apply to you, we strongly encourage you to seek help immediately.

Tools to Help You Stay in Control

Hellspin Casino provides a range of responsible gambling tools that you can access directly from your account settings at any time:

Deposit Limits

Set daily, weekly, or monthly deposit limits to control how much money you add to your account. Once a limit is set, it takes effect immediately. Increasing a limit requires a 7-day cooling-off period.

Loss Limits

Define the maximum amount you are willing to lose over a set period. This helps you manage your bankroll and avoid chasing losses.

Session Time Limits

Set a maximum duration for your gaming sessions. Once your time limit is reached, you will be automatically logged out of your account.

Reality Checks

Enable regular on-screen reminders that show how long you have been playing and how much you have spent. These pop-up notifications help you stay aware of your activity.

Cool-Off Period

If you feel you need a short break from gambling, you can activate a cool-off period of 24 hours, 48 hours, 72 hours, or up to 30 days. During this time, you will not be able to log in or place bets.

Self-Exclusion

If you believe you need a longer break, you can self-exclude from Hellspin Casino for a period of 3 months, 6 months, 1 year, or permanently. During self-exclusion, your account will be suspended, all marketing communications will be stopped, and you will not be able to reopen your account until the exclusion period has ended. To request self-exclusion, contact our support team at [email protected].

Account Closure

You may permanently close your Hellspin account at any time by contacting our customer support team. Any remaining balance will be returned to you following our standard withdrawal procedures.

Protecting Minors

Hellspin Casino strictly prohibits gambling by anyone under the age of 18. We verify the age and identity of all players during the registration process. If we suspect that a minor has accessed our platform, we will immediately suspend the account and conduct a full investigation.

We also encourage parents and guardians to use parental control software to prevent minors from accessing online gambling sites. The following tools can help:

• Net Nanny
• CYBERsitter
• GamBlock

National Self-Exclusion — BetStop

Australian players can register with BetStop, Australia's National Self-Exclusion Register, which allows you to exclude yourself from all licensed Australian online wagering services simultaneously. BetStop is free, confidential, and available 24/7.

To register with BetStop, visit: www.betstop.gov.au or call 1800 238 786.

Once registered with BetStop, Hellspin Casino is legally required to prevent you from accessing our services for the duration of your exclusion period.

Support Organisations in Australia

If you or someone you know needs help with gambling, the following free and confidential services are available to Australian residents:

• Gambling Help Online — 24/7 online chat and phone support
  Phone: 1800 858 858
  Website: www.gamblinghelponline.org.au
• Lifeline Australia — Crisis support and suicide prevention
  Phone: 13 11 14
  Website: www.lifeline.org.au
• Beyond Blue — Mental health support
  Phone: 1300 22 4636
  Website: www.beyondblue.org.au
• MensLine Australia — Support for men
  Phone: 1300 78 99 78
  Website: www.mensline.org.au
• Financial Counselling Australia — Free financial advice
  Phone: 1800 007 007
  Website: www.financialcounsellingaustralia.org.au

Tips for Gambling Responsibly

• Only gamble with money you can afford to lose
• Set a budget before you start and stick to it
• Never gamble when you are upset, stressed, or under the influence of alcohol or drugs
• Take regular breaks and do not gamble for extended periods
• Balance gambling with other leisure activities
• Do not chase your losses — accept them as the cost of entertainment
• Keep track of the time and money you spend gambling
• Never borrow money to gamble

Contact Our Responsible Gambling Team

If you have any questions about our responsible gambling tools or need assistance activating any of the features described on this page, our dedicated support team is available 24 hours a day, 7 days a week.

Email: [email protected]
Live Chat: Available directly on our website
Response time: Within 24 hours for email enquiries

This Responsible Gambling page was last updated in June 2026.

Hellspin Casino encourages responsible gambling. Gambling can be addictive — please play responsibly. If you need help, call the Gambling Help Hotline on 1800 858 858.