Privacy Policy

Effective Date: 1 June 2026

Welcome to Hellspin Casino ("we", "our", "us"). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.hellspin.com, and use our services in Australia.

1. Information We Collect

We collect information to provide better services to all our users. The types of information we collect include:

Personal Identification Information: Name, date of birth, email address, phone number, postal address, and other information you provide when registering an account.
Account Information: Username, password, transaction history, and account preferences.
Payment Information: Credit/debit card details, bank account information, and other payment data necessary to process deposits and withdrawals.
Usage Data: Information about how you use our website and services, including IP address, browser type, pages visited, and time spent on the site.
Device Information: Device type, operating system, and mobile network information.
Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience. See our Cookie Policy for more details.

2. How We Use Your Information

We use your information for the following purposes:

To provide, operate, and maintain our services;
To verify your identity and comply with legal and regulatory requirements, including anti-money laundering and responsible gambling laws;
To process transactions and send you related information, including confirmations and receipts;
To communicate with you about your account, promotions, and important updates;
To improve our website, services, and customer support;
To detect, prevent, and address technical issues and fraudulent activities;
To comply with applicable laws and regulations in Australia.

3. Disclosure of Your Information

We do not sell your personal information. We may share your information with:

Service Providers: Trusted third parties who perform services on our behalf, such as payment processors, identity verification providers, and IT support.
Regulatory Authorities: When required by law or to protect our rights, we may disclose your information to government agencies or law enforcement.
Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred to the new owner.

4. International Data Transfers

Your information may be transferred to and maintained on servers located outside Australia. We ensure appropriate safeguards are in place to protect your data in accordance with Australian privacy laws.

5. Security of Your Information

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

6. Your Rights

Under the Australian Privacy Act 1988 and related regulations, you have the right to:

Access and obtain a copy of your personal information;
Request correction of inaccurate or incomplete information;
Withdraw consent where applicable;
Complain to the Office of the Australian Information Commissioner (OAIC) if you believe your privacy rights have been breached.

To exercise these rights, please contact us using the details below.

7. Cookies

We use cookies to enhance your experience and analyze site traffic. For detailed information on how we use cookies, please see our Cookie Policy.

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with the effective date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Hellspin Casino Privacy Officer
Email: [email protected]
Phone: +61 2 1234 5678
Address: 123 Casino Street, Sydney, NSW 2000, Australia